ZOOM International provides interaction recording, quality management with speech analytics and WFM solutions for Contact Centers and Unified Communications environments.
ZOOM Quality Management Suite is a comprehensive set of tools dedicated to improving customer experience in the contact center environment. We empower agents in their roles by providing means of effective coaching and e-learning, with a sharp focus on improving their communication skills and overall confidence. We believe, that continuously trained and coached agent keeps high level of motivation and job satisfaction, that reflects in great customer experience.
ZOOM was founded in 1999 in Prague and now has offices worldwide to deliver its services and products to more than 1000 customers in 90 countries and has been awarded Deloitte Technology Fast50 Central Europe. Headquartered in the Czech Republic, has 8 offices worldwide to support its global customer base.
With a passion for technology coupled with an in depth understanding of IP Telephony and the Contact Center industry, ZOOM International places the customer and partner as the number one priority through continuous innovation and service excellence.
We fully rely on our partners and are proud to operate a 100% indirect sales model. Channel partners are supplied with the best software solutions and services to create a competitive edge and drive revenue and business growth. The ZOOM Channel Partner Program is a single, integrated framework for engaging and managing ZOOM resellers worldwide.
ZOOM is Member of Cisco Developer Network Program, Genesys Premium and OEM Partner, AVAYA Development Partner.
Learn more at www.zoomint.com
Read our ebook here:
GETTING STARTED WITH QUALITY MANAGEMENT