CX Score is the first true performance indicator for the digital age. It measures a brand’s online standing on a regular basis – benchmarking current performance against historical trends and industry norms. We apply a weighted scoring algorithm across three distinct views of the customer experience to produce a single score for your brand.
Engine Group are one the UK’s top 4 digital agencies. Our 13 agencies cover all marketing disciplines and being based together at the same office creates a natural collaboration of disciplines to help our clients lead in their sectors. We have created CX Score to help our clients quantify their customer experience and improve the online journeys they take.
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