Speakers

All of our speakers are experts in their field. For every event we hand pick a number of speakers who can share the cutting edge trends in the industry as well as speakers who can share their stories on how they achieved success.

See speakers for our upcoming events:

Jeremy Maggs

Event Chair
Journalist & TV Presenter

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Jeremy Nicholas

Event Chair
Writer & Broadcaster

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Olivier Mourrieras

Founder
CX Impact

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Royston Guest

CEO
Pti Worldwide

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Ali Lawrie

Head of Customer Experience
AkzoNobel

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Andrew Hall

Chief Innovation Officer
Capgemini

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Andrew Johnston

UK Head of Sales, SME
ABN AMRO Commercial Finance

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Ann Baret

Change Agent
Team Dynamics Consulting

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Colin Habberton

Director of Global Partnerships
BrandsEye

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Dr Chris Brauer

Director of Innovation
Goldsmiths, University of London

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Gavin Atkinson

CX specialist and call centre expert
WNS Global Services SA

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Inge-Marie Hilligan

Head of Strategy
Standard Bank CRR

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Jacob Dutton

Managing Partner
383 Project

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Jan Richards

Head of Insights & Planning
Dublin Airport

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Jason Bartram

Head of Planning
Communications and Energy Ombudsman

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Jeroen Kuiper

General Manager
Allsecur

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KK Diaz

Customer Success Champion
A-Game Business Consulting

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Lady Colleen Glaeser

Managing Director
AxxonSoft Southern Africa

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Larry Borowitz

Head of Service Lab Operations Management
Discovery Health

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Laura Brown

Retail Director
Harrods

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Linda Yeardley

Director, Digital Transformation
eGain

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Magauta Mphahlele

Ombud (Acting)
The Consumer Goods and Services

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Mark Harrison

General Manager, Customer Excellence
Shell

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Melanie Malherbe

Managing Director
BrandsEye

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Nic Ray

CMO
BrandsEye

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Nina Gyubbenet

Customer Experience Director
Tele2

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Paul du Toit

Managing Director
Congruence Training

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Rachel Haworth

Customer Experience Director
Coventry Building Society

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Ricardo Saltz Gulko

Founder & Managing Principal
Eglobalis - Global Experiences

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Rod Jones

Independent Consultant
Contact Centre Consulting

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Roland Ellingworth

Head - Innovation and Customer Strategy
Taste Holdings

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Roz Broome

Customer Experience Consultant
Roz Broome Consulting (Pty) Limited

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Samantha Worthington

Director
Mardi Gras Marketing

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Sarina de Beer

Managing Director
Ask Afrika

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Sharyn King-Coovadia

Service Executive
Discovery Health

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Sirte Pihlaja

CEO, Customer Experience Optimiser
Shirute

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Steven Carleton

Founder & President
CustomerMatters LLC

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Steven Jacobs

Area Director
HSBC Bank

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Steven Walden

Director of Customer Experience
Strativity Group

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Tanya Phillips

Chief Operating Officer
Genii Analytics

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Thomas Rudelle

Head of Social Media
AXA Insurance

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Tim Hughes

Customer Experience
Various

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