CUSTOMER

EXPERIENCE

WORLD

EUROPE 2019

LONDON & BIRMINGHAM

RESERVE YOUR PLACE TODAY
 

Shirute

Media Partner Category: CEW Europe 2019

Shirute Ltd is a creative, competent and enthusiastic customer experience agency delivering business excellence to systematically plan, create, manage and measure engaging customer experiences in all customer interaction channels. 

Our strongest competencies are customer experience research, customer experience strategy planning and customer experience design.

Our Customer Experience Path(R) offering can be applied to developing cross-channel customer experiences across different industries. We service clients who operate both domestically and internationally, in various industries such as banking & insurances, energy, fashion, gaming, health, hospitality & travel, media, public sector, retail, and telecom sector.

CEM;

The Global State of Customer Experience Management (CEM) study is the most comprehensive analysis evaluating CEM capabilities and competencies against the Shirute Customer Experience Management Index™. 

This index measures e.g. how systematic and goal-oriented the activities are, how well the respondents are organised, how much they co-ordinate their various CX development projects, how customer experiences are measured, and how much is invested in CEM. Conducted by the Finnish customer experience agency Shirute, the study evaluates organisations on five areas related to CEM: Scope, Organisation and governance, Culture, Processes and Tools.