Engagement · Content · Continuity

Improve your Customer Experiences by understanding the latest trends and techniques!

Customer Experience World as a Business Event is designed for business leaders that are looking to maximize and optimize their Customer Experience Strategy by blending technologies and processes with a human touch!

   Tools and Techniques
Know How to Use the latest tools and techniques to deliver exceptional customer experience and gaining customer loyalty.
   Customer Experience Transformation
Get Practical Guidance on how to implement successful Customer Experience Transformation.
   Best Practices
Learn the Best Practices across various channels and sectors.
   Implement Change
Be energised and ready to implement change.


Register early

And gain more!

Book an additional Lunch Session with #1 best-selling business growth book Author Royston Guest


Referral Programme

Earn Amazon vouchers!

Join our referral programme and earn Amazon vouchers simply for referring friends and colleagues to our events.

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Customer Experience Blog

See all the latest CX articles

Unique CX insights
Speaker and guest posts
Tips to improve CX today

CX Blog

   How digitization will improve business performance?

We source the best speakers, the thought leaders, the industry experts worldwide to bring you up to speed on the future of the digitised customer experience.
Customer Experience World is known as the premier customer experience event available for all Customer Experience professionals in the world.


   During Customer Experience World you will:

Partake in inspiring keynotes from authors, celebrity speakers, thought leaders, industry experts and CEO’s covering topics in 

  • Robotic Process Automation
  • Digital Future trends including IoT and Chatbots
  • Customer Service Gaps
  • Employee Experience
  • Case Studies and more

   Who will attend?

Our attendees are encouraged to participate, to network and to gain new revolutionary customer experience insights; practical take home ideas that can be implemented immediately 

  • CX decision maker
  • ‘C’ suite 
  • ‘D’ suite
  • VP
  • Managers responsible for Strategy, CS, CX, Operations and Marketing  

   Royston Guest introduces CEW Birmingham 2017

Some of our leading CX speakers

    Jeremy Nicholas Event Chair

    Jeremy Nicholas is a writer and broadcaster with thirty years on TV and radio, most of it with the BBC. He’...

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    Geoff Ramm Multi-award winning speaker Author of Celebrity Service

    Prepare to be entertained, energised and enlightened, on a journey of memorable customer service and market...

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    Royston Guest CEO Pti Worldwide

    Royston Guest is CEO of Pti Worldwide, a global consultancy and training organisation with a proven track r...

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    Clare Muscutt Head of Customer Experience Sainsburys

    Clare is responsible for the Customer Experience Team and Strategy at Sainsbury's
    Setting direction thr...

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    Duncan Wallace Managing Partner EMEA Treehouse Global

    Duncan specialises in ‘Direct Channel Solutions & Strategic Operations’ and has over 25 years experience as...

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    Laura Brown Retail Director Harrods

    Laura will explain how Harrods achieved the status of being a top employer and the impact it has had on the...

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 Our Partners

Xolani Ngidi


As we all know, that Customer Service and Experience is key in our nature of business, this workshop will certainly add value on how to implement and manage our system, processes and people, therefore providing great customer experience to our customers.