Learn more. Add value. Deliver better service. The CEW2018 customer experience event includes a Master Class coupled with practical hands-on keynotes, case studies and presentations. Plus, it also provides Continuing Professional Development Certification.

People

The anatomy of a successful Customer Success Team in relation to the overall business staffing levels, as well as skills and knowledge needed by the team members.

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Process

Customer Success Program models detail activities of the Customer Success team - tasks including outcomes and effects on Customer Retention and Relationship Optimization.

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Technology

Digital transformation systems and tools necessary to implement a Customer Success Program with a strong focus Data Analytics, Machine Learning and Artificial Intelligence.

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Masterclass

Now a Master Class is included in the CEW2018 program to teach, discuss and detail various components of an effective Customer Success Management programme.

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Key take-aways from our customer experience events

   A genuine opportunity to improve business success

CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.

   Attendees at our Customer Experience events will take home:

A far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business. They will also learn:

  • Strategies for customer success teams and executives;
  • Study how to adopt and manage the perceptions of a team’s role from a customer’s point of view and within an organisation;
  • Gain an understanding of revenue streams and profitability;
  • Brainstorm and gain insight into the acquisition, analysis and effective use of data for customer relations.
  • How to ensure customers succeed in using their products or services.

It is important to appreciate that the ultimate goal of any business is for its customers to be happy – and this is achieved by ensuring that they feel they are being listened to when they communicate with your organisation, and that they are receiving value when they engage with your business; all with the least possible effort. With this in mind, ask yourself: Can I really afford to miss out on attending CEW2018?


Join our Referral Program

Join our referral programme and earn Amazon vouchers simply for referring friends and colleagues to our events.

Simply fill in the form here and once we've verified your application, you'll receive details of your unique link to promote to your network. Every registration you refer will earn the equivalent of £30 (R500) and will be awarded monthly.

Leading speakers reveal their own customer experience insights

Just some of the CX speakers you'll find at our customer experience events around the world

Jeremy Maggs Event Chair Journalist & TV Presenter

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Lee Bryant Co-founder PostShift

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Olivier Mourrieras Event Chair Founder CX Impact

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Cerys Hearsey Head of Consulting Postshift

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Inge-Marie Hilligan Head of Strategy Standard Bank CRR

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Jan Richards Head of Insights & Planning Dublin Airport

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Ricardo Saltz Gulko Founder & Managing Principal Eglobalis - Global Experiences

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Steven Carleton Founder & President CustomerMatters LLC

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VIEW ALL OF OUR CUSTOMER EXPERIENCE SPEAKERS

See the fantastic feedback we receive

Cindy Nankoo

Standard Bank

My role in Customer Experience is very new to both me and my organization and what I learnt at the workshop is extremely beneficial and useful, especially the emphasis placed on getting a Successful Customer Outcome. The techniques that I learnt has not only taught me how to identify impacts and causes of failure but also, how to prioritize incidences in my processes that needs to be either drastically improved or immediately removed. Taking the emotion and articulating it into a process, very skilful technique.
This workshop has challenged the way I think, and taught me to think innovatively, essentially to reframe my boundaries, and I think that’s important to stay ahead of the game.

The level of after sales support (if I can call it that) has been phenomenal! I appreciate the effort and time that they took to ensure that I understand the concepts and techniques that they taught, they have really exceeded my expectations!



Brands that attend our events and receive CPD Certification



The amazing partners we work with to support our events