The primary aim of CEW is to share knowledge and to ensure that your business is able to make any customer interaction, at any and all touch points along the way, a positive experience.
With a strong Customer Success Programme in place, your business has an awesome opportunity to increase both its value and its profit. CEW is the premier customer experience event available for Customer Experience professionals from around the globe, taking place in Europe and Africa.
The anatomy of a successful Customer Success Team in relation to the overall business staffing levels, as well as skills and knowledge needed by the team members.
Customer Success Program models detail activities of the Customer Success team - tasks including outcomes and effects on Customer Retention and Relationship Optimization.
Digital transformation systems and tools necessary to implement a Customer Success Program with a strong focus Data Analytics, Machine Learning and Artificial Intelligence.
Now a Master Class is included in the CEW program to teach, discuss and detail various components of an effective Customer Success Management programme.
CEW is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.
A far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business. They will also learn:
It is important to appreciate that the ultimate goal of any business is for its customers to be happy – and this is achieved by ensuring that they feel they are being listened to when they communicate with your organisation, and that they are receiving value when they engage with your business; all with the least possible effort. With this in mind, ask yourself: Can I really afford to miss out on attending CEW?
Riaan van der Merwe
SBV | CEW Johannesburg 2019
The conference was really insightful. I personally learnt a lot and had a good time.