Join us at one of our Customer Experience World Conferences in 2017 (CEW2017), a local event with a global focus on the future of CX changes, addressing all sectors a business will have to compete in as part of a global economy.
With year on year attendance growth at our customer experience conferences, we have an impressive track record in attracting major brands and industry experts in delivering and supporting our landmark events to give you unique insights to be able to implement your own CX to compete in today's world.
We source the best speakers, the thought leaders, the industry experts worldwide to bring you up to speed on the future of the digitised customer experience. CEW is known as the most advanced customer experience event available for all CX professionals in the world.
CEW ties in together inspiring keynotes from authors, celebrity speakers, thought leaders, industry experts and CEO’s covering topics in Robotic Process Automation, Digital Future trends including IoT and Chatbots, Customer Service Gaps, Employee Experience, Case Studies and more.
Our attendees are encouraged to participate, to network and to gain new revolutionary customer experience insights; practical take home ideas that can be implemented immediately.
Whether you are a CX decision maker, a ‘C’ suite, VP, Senior Directors and Managers responsible for Strategy, CS, CX, Operations and Marketing our content is designed to help you understand the future of the digitised customer experience and give you actionable insights that you can implement today.
Jeremy Maggs has been a journalist for 30 years and has worked across all media platforms – newspapers, rad...
Jeremy is a writer and broadcaster with 30 years on TV and radio, most with the BBC. He's best known for pr...
Prepare to be entertained, energised and enlightened, on a journey of memorable customer service and market...
Duncan specialises in ‘Direct Channel Solutions & Strategic Operations’ and has over 25 years experience as...
Michael Wu PhD
I was a speaker at the ECEW 2011 event that Maggie organized. The event was spectacular! Not only is this a conference about customer experience, it is a true experience about what good customer experience really meant.
The information content was excellent. It strike a good balance between the more theoretical academic researches as well as practical examples from industry practitioners. Besides the speakers, the audience is also very engaged and passionate about the subject. There were great questions and discussion that makes the conference very interactive and lively. So, not only did I had a blast speaking at ECEW, I also learned a lot.