Learn how to implement the CX of tomorrow!

There is a great urgency for businesses to invest in Customer Experience (CX) because the customer, the employee and competitors are changing. The customer of tomorrow will completely be in charge and CEO’s will learn that a memorable customer experience is one that blends effortless technology with a warm human touch!


Join us at one of our Customer Experience World Conferences in 2017 (CEW2017), a local event with a global focus on the future of CX changes, addressing all sectors a business will have to compete in as part of a global economy.

With year on year attendance growth at our customer experience conferences, we have an impressive track record in attracting major brands and industry experts in delivering and supporting our landmark events to give you unique insights to be able to implement your own CX to compete in today's world.


REGISTER NOW FOR CEW CAPE TOWN 26 JUL 2017        REGISTER NOW FOR CEW BIRMINGHAM 17 OCT 2017

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Book a VIP Package and get additional benefits at a great price - only available until 30th June.

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Referral Programme

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Join our referral programme and earn Amazon vouchers simply for referring friends and colleagues to our events.

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Customer Experience Blog

See all the latest CX articles

Unique CX insights
Speaker and guest posts
Tips to improve CX today

CX Blog

 Why should I attend?

We source the best speakers, the thought leaders, the industry experts worldwide to bring you up to speed on the future of the digitised customer experience. CEW is known as the most advanced customer experience event available for all CX professionals in the world.

CEW ties in together inspiring keynotes from authors, celebrity speakers, thought leaders, industry experts and CEO’s covering topics in Robotic Process Automation, Digital Future trends including IoT and Chatbots, Customer Service Gaps, Employee Experience, Case Studies and more.

Our attendees are encouraged to participate, to network and to gain new revolutionary customer experience insights; practical take home ideas that can be implemented immediately.



Whether you are a CX decision maker, a ‘C’ suite, VP, Senior Directors and Managers responsible for Strategy, CS, CX, Operations and Marketing our content is designed to help you understand the future of the digitised customer experience and give you actionable insights that you can implement today.

More information


 Watch the highlights from our latest event

Some of our leading CX speakers

    Jeremy Maggs Event Chair

    Jeremy Maggs has been a journalist for 30 years and has worked across all media platforms – newspapers, rad...

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    Jeremy Nicholas Event Chair

    Jeremy is a writer and broadcaster with 30 years on TV and radio, most with the BBC. He's best known for pr...

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    Geoff Ramm Multi-award winning speaker Celebrity Service & OMG Marketing

    Prepare to be entertained, energised and enlightened, on a journey of memorable customer service and market...

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    Duncan Wallace Managing Partner EMEA Treehouse Global

    Duncan specialises in ‘Direct Channel Solutions & Strategic Operations’ and has over 25 years experience as...

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 Our Partners






Michael Wu PhD

Lithium Technologies

I was a speaker at the ECEW 2011 event that Maggie organized. The event was spectacular! Not only is this a conference about customer experience, it is a true experience about what good customer experience really meant.

The information content was excellent. It strike a good balance between the more theoretical academic researches as well as practical examples from industry practitioners. Besides the speakers, the audience is also very engaged and passionate about the subject. There were great questions and discussion that makes the conference very interactive and lively. So, not only did I had a blast speaking at ECEW, I also learned a lot.