In this episode of Inside Customer Service, we feature Jeannie Walters. She will also be prtesenting at our Customer Experience World - London event in 2014.
Jeannie is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. In addition to writing and consulting, she speaks on topics including employee engagement, social media and communications in corporate environments.
For more on Jeannie, go to http://360connext.com/.