CUSTOMER

EXPERIENCE

WORLD

LONDON 2017

23 – 24 MAY PROSPERO HOUSE, LONDON

EVENT NOW CLOSED
 

CEW London 2017 is now over, but was an engaging, relevant and inspiring two days according to our delegate feedback... 


  See the event highlights and feedback received below


Great keynote by Ducan Wallace this morning understanding the wider implications of people, process and technology.
Sam Townsend
Esker - Document Process Automation
Great speakers!
Rob Frank
Customer Experience Director, BW
Excellent event so far... Thank you!
Sally Keill
Perfect Delivery Manager, Morgan Sindall Construction & Infrastructure
I loved Royston's presentation, he delivered a great speech at CEW17!
Emel Temucin
CEO, LeadNeuro, Neuromarketing Strategies
A fantastic range of topics covered by the speakers that clearly link how powerful harnessing the power of people delivering service to people really is. Great job everyone thank you. 
As a manager of a BSI Kitemark customer service award-winning client service centre for a funeral business, I was sceptical as to what more there would be to learn about delivering exceptional service.
Well I can honestly say the range of topics covered at CEW London was certainly extensive and thought-provoking, giving me ideas to take back that could energise my team to think differently about what they do every day in what is a very emotive and sensitive time of people’s lives.
My take-outs were the “it’s all about the people inside” the power of employee engagement in customer satisfaction, re-assessing how much time we spend on acquisition, maximisation and retention of staff to deliver excellence, the WHY Triangle and why it’s vital you think like a Day One business. Thank You to Focus Group and all the speakers for a fascinating and energising 2 days.
Sue Pedley
Head of Customer Services, Dignity Plc
Great Day! Amazing speakers!
Christina Kotikosta
Group Marketing Manager, Kleemann Hellas SA
What a beneficial conference! I have taken so much away from each and every speaker. Thank you thank you thank you!
Jenna Coetzee
Training Consultant, Linda Coetzee and Associates
Great presentation by Louise Beardmore from United Utilites - Engage your people!
Arceeb Moughal
Director of Commercial, Wearekura
Lovely recap from Duncan - solidified everything, thank you!
Jenna Coetzee
Training Consultant, Linda Coetzee and Associates
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you need any assistance or information regarding the registration send an email to info@focusgroupevents.com and one of our team members will contact you.








We look forward to seeing you at the 2017 Annual Summit 2 Day Event