22 Commandments of overcoming CX Quality Crises…

In my long history with Amazon, they typically deliver a superior quality with amazing hyper-personalized design  and customer experience. When I think of the company, the first thing that comes to mind is the quality of the experience   ..

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Customer Success: From African’t to African

In 2013, a dynamic young South African businessman, KK Diaz, embarked on a journey climbing Kilimanjaro. He undertook this as a business project, with a strong message to other young South African business people. The message was simply to illustrate how similar mountain climbing is to starting a business or professional career.  ..

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Customer Success Means Business Success

Until recently, customer service was a way to differentiate your business, by using skills, focus and care to deliver customer satisfaction. Of course, it is common knowledge that for customers, service only forms part of their overall experience – and it is this experience that plays a critical role in their perception of your brand, product or organisation.  ..

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