How to Build Customer Relationships long after onboarding

Customer Service relied on the “Relationship” to smooth the way; Customer Experience gave us good governance. Now with the advent of all of the above, we do need a “Customer Success” methodology built into the business that with technology will assist in building relationships long after onboarding and the “Honey Moon” period.  ..

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Customer Success is now a Company-Wide Effort

We live in a world where almost everything your customer needs, is right there at their fingertips.  Because of this, customers become less appreciative and more difficult to please. You know what I mean. We are, after all, also customers! ..

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