By Maggie Wheeler | Thursday, November 16, 2017
Customer Experience World is recognised as the leading conference event for global business leaders and executives. For this reason, the CEW2018 programme is strategically placed to focus on leading-edge customer success strategies and best practices. It offers an exclusive and practical environment for like-minded executives to share knowledge and learn from one another’s experiences. ..
By Maggie Wheeler | Tuesday, November 07, 2017
It’s going to be explosive and it’s going to have a huge impact on your company’s growth and profitability in 2018 and beyond. I’m talking about the 2018 Customer World Experience. This international conference attracts the most successful customer service strategists from around the world. ..
By Tilly Davies | Monday, October 30, 2017
After just five short years, the Chartered Institute of Customer Management (CICM)’s Service Excellence Awards have firmly established themselves as an important initiative in the Sub-Saharan African region fostering businesses across the continent to the wider world as efficient, friendly and approachable. ..
By Maggie Wheeler | Thursday, October 05, 2017
Digital disruption has created a tough dichotomy for businesses to struggle with – to remain relevant in the digital age, the brand must embrace the digital ecosystem; however, the cost of embracing it can often seem to outweigh the benefits.
By Maggie Wheeler | Tuesday, October 03, 2017
Solving the challenge of “digital proliferation” in our businesses will turn the cost of simply staying relevant, into revenue growth as digital business leaders; recognising the distinction between the art of the achievable and the art of the possible; all while keeping the bottom line in check. ..
The Head of Customer Experience at the UK's second largest retailer, Sainsbury’s Clare Muscutt, joins us to outline the importance of customer experience design in an ever-changing Omnichannel world, and the common pitfalls businesses make. ..
By Maggie Wheeler | Thursday, September 28, 2017
Nigel Risner started his own business in 1983 and became one of the youngest CEO at the age of 26. He quickly realised that running organisations was not that complicated but working with people and getting the most out of them was the challenge. It occurred to him that understanding people’s personal needs and their communication styles was paramount to their success. ..
By Maggie Wheeler | Wednesday, September 27, 2017
To the business focusing on delivering an exceptional service, Geoff Ramm is no stranger. Geoff Ramm the creator of Celebrity Service advocates that the only way to create lucrative repeat business, growing your business, is to deliver great service. He has been delivering interactive keynotes across six continents assisting businesses to outperform their competitors with out-of-this-world service delivery ideas. ..
By Maggie Wheeler | Tuesday, September 26, 2017
The Customer Experience World (CEW) Conference in Birmingham on the 17th October guarantees to offer solutions for the CX issues that every business face today! ..
By Maggie Wheeler | Thursday, September 21, 2017
“If you take care of your employees, they will take care of your clients” Richard Branson ..
By Maggie Wheeler | Thursday, September 07, 2017