10 critical business future trends impacting the digitised CX

Digitisation at what cost to the business is the question on every CEO’s mind at present! Many businesses today view robots and artificial intelligence (AI) as future business tools with the potential to reduce costs, expand skills, and improve the customer experience working alongside humans. Others are concerned with potential job losses and the impact on local and global economy. ..

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What flavour of digital is required?

Everyone is open to digitization – the question is what flavour of digital is required and for which functional aspect of the business? But the burning issue remains understanding the balance between Human Intervention and Digital Penetration! Or simply put –Will Robots Steal our Jobs? ..

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