Advisory panel

To ensure that The Focus Group constantly and consistently offers the foremost and optimum CX content globally, we have created an advisory panel of CX leaders that will assist to ensure we are the leading voice in Customer Experience. 

The Advisory Panel consists of a select group of CX professionals, who have been involved in CX for a number of years. Their guidance is our commitment to a more fruitful, knowledgeable and enjoyable experience at all future Customer Experience World events.

Olivier Mourrieras | France

Event Chair
Founder CX Impact

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Andrew Hall | UK

Chief Innovation Officer
Capgemini

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Adrian Swinscoe | UK

CX Consultant
How to Wow

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Chris Brindley | UK

Managing Director - Regional Banking
Metrobank

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Dr Chris Brauer | UK

Director of Innovation
Goldsmiths, University of London

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Mohamed Latib | USA

Founder & CEO
CX University

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Oisin Lunny | UK

Speaker, Tech Evangelist and Top 5 UK Mark...
OpenMarket

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Ricardo Saltz Gulko | Germany

Founder & Managing Principal
Eglobalis - Global Experiences

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Robin Pullen | South Africa

Professional Speaker
Get Activated!

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Sirte Pihlaja | Finland

CEO, Customer Experience Optimiser
Shirute

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Steven Carleton | USA

Founder & President
CustomerMatters LLC

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Willem Gous | South Africa

Founder
The Human Entrepreneur

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