Thank you for the opportunity to present at CEW Johannesburg. I was also enriched by the presentations I listened to, which definitely added value. The strongest theme for me, and a definite value added take away, is that the transactional service excellence/service quality that we have been striving after for years, are now a “given”. The customer of the future is here today and is demanding far more than basic transactions – they want a relationship and they want their service providers to be adding something to their lives. All powered by the steroids of social media and connectivity.
The Masterclass forms part of the CEW2017 ConferenceSEE THE CEW2017 PROGRAM HERE
One of the TFG team are at hand to discuss any aspect of the event and help you register. Call +44 (0)121 709 3938 or email firstname.lastname@example.org
Date(s): 13-Mar-2018 to 14-Mar-2018
Date(s): 15-May-2018 to 16-May-2018
Date(s): 17-Oct-2017 to 17-Oct-2017